Return Policy

Do you have questions about the Majestic CHEF returns policy? This simple guide will help you understand how the Majestic CHEF product returns process works, making your shopping and returns experience smooth and convenient.

Online shopping is simple and quick. You might enjoy the comfort and convenience of buying your favorite products in a few clicks or taps. Sometimes, however, when your order arrives, you may realize that the product isn’t exactly what you expected. It may not be of the right size or color, or in rare cases, you might find that it is defective or damaged. What do you do now? This is where the CHEF Product Returns process makes your life easier.

Fulfilled by CHEF products, Prime eligible items, and few Seller Fulfilled items can be replaced at no extra cost through our Online Returns Center provided the following conditions are met.

Which items are eligible for a Free Replacement?

• Fulfilled by CHEF items, Prime eligible items and few Seller Fulfilled items are eligible for free replacements.
• If an eligible item is out of stock from the same seller, it cannot be replaced.
  

 What are the conditions for Free Replacement?

Items within the return window and in stock (exact same item) with the same seller are eligible for a free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:

• Item received is physically damaged;
• Item received has missing parts or accessories;
• Item received is different from their description on the product detail page on CHEF; or
• Item received is defective/does not work properly.

Exchanges Or Claims

Unused Product can be exchanged within 15 days of purchase subject to items original condition and upon presenting original receipt. Items bought on sale cannot be exchanged, claimed or returned.

Refunds

We have a 'No Refund' policy on COD. However, refunds may be allowed in exceptional cases and depends upon the mode of payment.
  
1. Credit/Debit Card Payment
Wherein the product is out of stock. Refunds will be issued to the same credit card that was used for the original purchase.
You will be credited for the cost of the item(s) and applicable taxes.
Shipping and handling costs are non-refundable.
Please allow 7 days for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

Online Order Cancellations

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive the shipment confirmation via email, which contains tracking information. Once a product is shipped, Only the 'Exchange/Claim Policy' will apply.

Majestic Chef may cancel orders for any reason. Common reasons may include: the item is out of stock; pricing errors etc.